What type of analysis indicates how much and what type of training will ensure that the organization can provide the new level of service?

The concept of needs analysis plays a critical role in identifying the gaps between current capabilities and the desired level of service within an organization. A needs analysis assesses the specific skills, knowledge, and competencies required for personnel to effectively meet the new service standards. This analysis involves examining the organization’s goals, the tasks that need to be performed, and the existing capabilities of the staff.

By conducting a thorough needs analysis, an organization can determine the precise type and extent of training necessary to bridge the identified gaps. This ensures that resources are allocated effectively, targeting the training that will enhance employee performance and align it with organizational objectives. Thus, a well-conducted needs analysis directly informs the design and implementation of training programs tailored to the organization's evolving requirements.