What could be an indicator of a problematic safety culture in an organization?

Normalization of deviance refers to the process by which unacceptable practices become acceptable over time within an organization. This can occur when individuals repeatedly see deviations from established procedures that go unchallenged, leading to a gradual erosion of safety standards. In a problematic safety culture, team members may begin to consider risky behaviors as normal because they are frequently observed and accepted, regardless of the inherent dangers.

When normalization of deviance is present, it usually indicates a lack of accountability, a disregard for the protocols that are designed to ensure safety, and a failure to address unsafe behaviors. This can create an environment where individuals feel pressured to take shortcuts, ultimately increasing the risk of accidents and injuries.

In contrast, consistent compliance with standard operating procedures (SOPs), regular safety drills, and frequent refresher training are all indicators of a positive safety culture. These practices help reinforce safety guidelines and remind personnel of the importance of adhering to established procedures, thereby supporting a safer work environment.